CS: Customer Satisfaction Articles
Customer Satisfaction (CS) refers to how satisfied customers are with a company's products or services. It is achieved by bridging the gap between customer expectations and actual experience. High CS increases loyalty and the likelihood of recommendations.
![[Improvement Points Explained] What is Customer Experience (CX)? Differences from CSM and UI/UX](https://images.microcms-assets.io/assets/c097f8ce630d4dc08c826d3fb9b47604/c4774e7efd3645d1817c5f62779a22b2/tomira-531d14f397a5a3139921525bb303d1235822e2d8.webp?fm=webp)