CS: Customer Satisfaction Articles
Customer Satisfaction (CS) refers to how satisfied customers are with a company's products or services. It is achieved by bridging the gap between customer expectations and actual experience. High CS increases loyalty and the likelihood of recommendations.
![[Improvement Points Explained] What is Customer Experience (CX)? Differences from CSM and UI/UX](https://images.microcms-assets.io/assets/c097f8ce630d4dc08c826d3fb9b47604/43e8aa29a9354e89b544453f4ca48a7d/%25E7%2584%25A1%25E9%25A1%258C-1_05a9507c_a61205ba.webp?fm=webp)